What types of products do you offer?
We offer a wide range of items designed for children within the autistic community, focusing on autism awareness and acceptance.
Frequently Asked Questions
Your questions answered for a better shopping experience!
How can I contact customer service?
You can reach our customer service at 504-236-4727 or email us at tautjace@gmail.com for assistance.
Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for future global shipping options!
What is your return/refund policy?
Due to all items being customized, all sales are final. This included but not limited to custom items, seasonal items, sale items, discounted items, or clearance items.
Refunds will only be issued if a custom order was done incorrectly on our part. Please take pictures of the mistake/blemish, with your order form/email confirmation and email them to our customer care email tautjace@gmail.com
Shipping Questions
To ensure that your package is properly delivered, and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please email us first thing Monday morning. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from www.tautjace.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly at 1-800-275-8777. Totally AUsome, Totally Jace, DOES NOT hold responsibility for packages that state DELIVERED. We do not issue refunds for packages that state being delivered.
What is the order processing policy?
All orders are processed and verified within 3 - 5 business days.
Once your order has been shipped, you will receive an email with your tracking number.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
Please note processing time and shipping time excludes Saturday's, Sunday's, and Holiday's.
Orders placed on Friday after 3pm - Sunday will be processed on Monday.